The Five Frustrations

The L M Thomas Group helps companies dealing with the Five Frustrations.

Frustration 1: Firefighting

Leaders are frustrated beacuse they feel like all they do is put out fires. They want to spend more time on the stuff they really want to do. They want to just be able to leave the work at work, and not have to sort something out during family or personal time.

Frustration 2: Information

Leaders are frustrated because they can't make their numbers work and make good decisions from the information they have: bad information in general; margins and finances; or customer satisfaction that doesn't match the effort expended.

Frustration 3: Process

Leadrs are frustrated because their process of sales, service, or product delivery drops balls, loses customers, makes workers and customers frustrated, or requiers such tight supervision the leaders sometimes wonder whether they should just do it themselves.

Frustration 4: Complexity

Leaders are frustrated because they have so many critical business decisions going on simultaneously that they are either fressing up or swinging wildly - and they don't feel like either is productive for them.

Frustration 5: Alone

Leaders are frustrated because they feel like they are alone - as an individual, or as a team - and aren't sure whom they can ask and whom they can trust to bring in to help them with their challenges.