Stay Client Focused
In any relationship, there is give-and-take.
Our business doesn't exist without our clients. But the moment we put our needs first, we don't serve our clients well.
Our commitment to you is to stay focused on you - the client - and what you need, even when that means we step out of the way and let someone else do it.
Stay Process Oriented
Along the way to solving a problem, solutions start to emerge. Some are blatently obvious and others take more time to appear.
We find that most problems people want help with have enough complexity that "just fix it" won't work. We make sure we stay focused on the process, so we get the right solution, not just the fast one.
Start Helping from the First Meeting
Defining the problem is often the highest hurdle to solving it. The only way to give, and receive, worthwhile help is to have a clearly defined problem.
We start helping from the first meeting -before any commitments are made, any proposals suggested, any objectives defined, and before any price si proposed or paid.
We know your time is baluable and we want to give you something valuable for your time. If we can't help, we'll do our best to find you someone who can.
That's the L M Thomas Group promise.